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Quality Assurance
Vista Projects is a proud ISO 9001:2015 registered company. Our quality management system (QMS) facilitates the effective planning and execution of our work. The QMS is flexible enough to accommodate projects of all sizes.
At Vista Projects, quality is a responsibility everyone takes seriously. Our senior management team ensures the QMS is consistently applied across the organization and engineering services. The goal is to foster a quality culture that values input and innovative ideas.
Internal audits focus on our processes and help us continuously improve.
To support quality assurance at the project level:
- We assign a dedicated quality assurance coordinator to each Vista Projects project team to ensure that client-specific requirements are understood and communicated to the team members.
- If required, we develop a project quality plan to assist in communicating specific requirements to the team and to support the project execution plan.
- We also create a project-specific audit schedule, taking into consideration the duration and complexity of the project. The audit results are shared with the project team and become part of the corporate quality review and planning strategy.
Quality Mission Statement
Vista Projects, a reputable engineering firm, is a trustworthy source for engineering and project management expertise. We provide value-added, innovative, and fit-for-purpose solutions for our clients.
Quality Management System
Our ISO 9001 registered quality management system (QMS) is the foundation for consistent and efficient project execution. We embrace a culture of quality, safety and continuous improvement through employee development and empowerment.
Developing safe, high quality, economically constructible designs is our first priority.
Quality Management Principles
Customer Focus
As a provider of engineering and procurement services, Vista is inherently customer focused. At the end of every project, the Quality Lead will send a customer satisfaction survey to our clients. The questions request feedback on the company’s performance on safety, cost, and professionalism. The results of the surveys are reviewed by Vista’s Leadership team. Besides administering surveys, members of the Leadership team will meet face to face with client project sponsors to gather informal feedback.
Leadership
Regular leadership meetings are held to monitor the health of the Quality Management System. The frequency of meetings varies from quarterly to semi-annually, dependent on the level of activity. Quality is stewarded by the project management team, as all Project Engineers rotate through the Quality Lead positions for 8-12-month terms. This ensures that all project leaders are familiar with the policies and procedures of Vista’s QMS system and, of equal importance, that there is a shared view towards improvement.
Engagement of People
Vista employees are active participants in the Quality Management System. Many of the improvement opportunities are submitted and completed by employees. Action requests are maintained on the QMS website and are linked to the OneDrive site, so employees may view and collaborate on the improvements.
Process Approach
Vista’s QMS maintains a library of 300 engineering, procurement, and project control documents. The library includes process flow charts, calculation forms, datasheet templates, guidelines, and standard work instructions to ensure consistency. The documents are web-based, which ensures employees can access the latest revisions.
Improvement
Vista’s way of doing business is constantly improving. Annually, the Quality Lead manages a log of 40-50 “Opportunities for Improvement” that range from new calculation forms to improvement or even simplification of existing documents. Vista also maintains a Lesson Learned Database, which contains over 500 listings that are filtered for relevancy and reviewed before the start of each project.
Evidence-Based
Decision Making
QMS systems track several key performance indices that are reviewed by senior leadership during Leadership Review meetings. The KPIs include the Improvement Ideas submitted by discipline, client satisfaction scores, percentage of client reports issued on schedule, Project Budget Performance (EAC vs CAB), Contract BEA Cycle Time, MRQ to RFQ cycle time, and project time impact analysis.
Relationship
Management
Vista maintains a Supplier Evaluation Database. At the end of every project, the Procurement Lead works with the Project Engineers to complete supplier evaluation forms that capture lessons learned specific to contract management and execution. Vista views relationships with the vendors as long-term relationships.
Quality Management Principles
As a provider of engineering and procurement services, Vista is inherently customer focused. At the end of every project, the Quality Lead will send a customer satisfaction survey to our clients. The questions request feedback on the company’s performance on safety, cost, and professionalism. The results of the surveys are reviewed by Vista’s Leadership team. Besides administering surveys, members of the Leadership team will meet face to face with client project sponsors to gather informal feedback.
Quality Assurance Consultation
Career Opportunities in Quality Assurance
We are always looking for great candidates. Please click here to learn more about what a Quality Assurance job with Vista Projects entails and to join our candidate network.